PROPERTY MANAGEMENT SERVICES
Self Storage has changed a lot in the last ten years. The target customer for most facilities is different from who it was in 2010. In order to remain successful in the new market, it is time to accept the drastic shifts in how we manage self storage. Modernizing self storage locations in the United States is how Self Storage Science got its start. It's what we do best! Check out our services below for more information on how we can help you achieve your storage goals.
A key component to financial prosperity in the self storage business is to perform regular facility audits. Facility owners are obligated to ensure the policies and procedures are being carried out by facility staff.
Performing monthly, quarterly, or biannual audits can help identify areas of concern in your company.
Self Storage Science provides third party auditing to eliminate conflict of interest, prejudicial screening, and incomplete analysis. We know each facility is different, so we work with the owner to develop an audit sheet before arrival at your location.
Key items we inspect:
Facilities managed by Self Storage Science benefit from regular auditing to protect the investments of each client. These audits take several hours. We look for maintenance and safety issues, count cash on hand, review refund and credits issue reports, and check leases, in addition to many more vital areas of self storage operations.
Contact us today for more information on facility audits.
Denise Bowley, Owner
Can you think about your customers who have been less than satisfied with your service or product? What caused their negative responses? Often customers are unsatisfied with their experience because their expectations of what it will be like to store with your business aren't quite accurate. Maybe people come in looking for Climate Controlled or Air Conditioned Storage, but your business specializes in Boat & RV and Drive Up Storage. Maybe customers aren’t showing up to rent from you at all.
Self Storage Science offers a marketing service plan designed to increase your market reach, define your company image, and influence consumers to show up fast and store with YOU! Our comprehensive marketing plan includes:
Grass Roots Campaigning
Search Engine Optimization
Social Media Marketing
Digital & Print Design
Site Photography & Video
Business owners who struggle with their occupancy rates report profitable benefits from the marketing strategies drafted and implemented by Self Storage Science. Please contact us today to explore our services.
Laken Bowley, Director of Marketing
Denise Bowley, Owner
FACILITY MANAGEMENT SERVICES
Self Storage has consistently reported as one of the fastest growing and largest grossing industries in the United States. Such promising odds for revenue attracts a lot of new business owners, and, in turn, uncertainty. Managing a successful storage facility in an acutely competitive market can be unrealistic for business owners attempting the task alone.
Self Storage Science provides facility operations services to clients seeking relief from the chaos. We believe in cooperative action to keep your storage facility ahead of the competition. Our systems services embrace new developments in Self Storage to edify a relationship with the changing market. The mission is to help small businesses persevere through volatile industry shifts resulting from technology, work, and life in the millennial era.
The storage experts at Self Storage Science work together to manage your storage facility as if it was their own. Here is a short list of our property management services:
Day to Day Operations:
- Daily problem-solving and overall staff management
- Revenue management
- Monthly property audits
- Facility maintenance
- Negotiations and vendor management
- Lien Sale execution
- IT support
- Annual Operations Expense Budget and Income Forecast
- Monthly Financial Statements
- General ledger maintenance, review, and analysis
- Monthly bank reconciliations
- Full cycle accounts payable utilizing paperless system
- Payroll services
- Sales tax filings
- Coordination of property tax payments and appeals
- Insurance renewals
Training and Support:
- During the training program the staff member learns how to:
- Collect and post payments
- Lease units
- Clean units
- Handling delinquent accounts
- General facility maintenance
- Break Ins
- Perform a walk through
- Manage Rate increases
- Respond to a disaster
- Organize their time
- Understand and present the self storage lease
- Handle upset customers
- Ask for online reviews/referrals
- Set up for an auction
Contact us today for information regarding the services we offer or to schedule a personalized facility consultation. Property management contracts include access to our online training program as an additional resource for you and your staff.
Jason Lee, Director of Operations
Denise Bowley, Owner